GemOraio
Shipping & Returns
Thank you for choosing us.
We aim to process and dispatch all orders promptly. Once your order is confirmed, it will be processed and shipped within 1–2 business days.
- Shipping is available to the locations listed at checkout.
- Please ensure that your shipping address and contact details are accurate. We are not responsible for delays or failed deliveries due to incorrect information.
- Orders are typically delivered within 7–10 working days after dispatch, depending on your location and courier service.
- Delivery timelines are estimates and may vary due to courier delays, weather conditions, holidays, or other unforeseen circumstances.
- You will receive tracking details once your order has been shipped, where applicable.
- If your order is delayed, damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos, if applicable.
- For hygiene and safety reasons, certain wellness products may not be eligible for return or exchange unless they arrive damaged or defective.
- We reserve the right to update this Shipping Policy at any time without prior notice.
- For any questions or support, please contact our customer care team.
We sincerely appreciate your trust and look forward to serving you.